What’s Dynamics 365?

Dynamics 365 is the only cloud-based answer that gives all that you want for CRM and ERP, in a single place. It was built by Microsoft for max flexibility and extensibility. It basically unifies these capabilities into applications that work seamlessly together throughout:


Previously known as Microsoft Dynamics AX, the operations module comprises all the financials and operations functionality of Dynamics AX.


This is the core functionality of Dynamics CRM; with all the lead management and sales process functionality you could ever want as a salesperson.


At launch, Microsoft introduced a partnership with Adobe for the advertising portion of Dynamics 365; given their discontinuation of Microsoft Dynamics Marketing.

Buyer Service:

The Buyer Service module integrates CRM functionality, new functionality, current Parature functionality, and more Microsoft partnerships.

Project Service:

For project-based companies, the Project Service module permits for the estimation and scheduling of projects in Dynamics 365. Nice for professional companies organizations! This module was previously available as a Dynamics CRM extension.

Field Service:

For businesses with field agents or workers, this additional module leverages the mobility of the Microsoft cloud and delivers additional features these organizations will find handy. This module was additionally beforehand available as a Dynamics CRM extension.

Why does a company want Dynamics 365?

10 advantages on your company:

1. Begin with what you need and add apps as your needs change

Dynamics 365 is constructed to be simple. Use particular person apps that work each on their own or collectively — so you possibly can create the answer that fits your needs. When your scenario modifications and new wants are needed, you find the applications that assist you grow.

2. Understand your clients in a completely new method

Dynamics 365 brings collectively any type of buyer data so that you get the entire picture of the customers. You should utilize pre-built KPIs to truly perceive the client journey with real-time updates. You get the ability to personalize the customer expertise and to easily measure and track the health of customer relationships.

3. Flexibility

Having a monthly operational cost and a subscription mannequin is far more versatile than having capital costs. It has the potential to be less expensive as you only purchase what you need. Also, Dynamics 365 eliminates the necessity to manage your own data center and servers, which can lead to significant savings.

4. Simplicity

Dynamics 365 relies on buy subscriptions by role. You only should subscribe people to the work they actually do and never buy a single giant license covering all roles.

5. Ease of Use

Dynamics 365 is predicated on Microsoft’s new app market, AppSource, where you may simply search and discover the apps that you simply and your company need. This makes the solution straightforward to understand and use. When your wants change, you’ll be able to simply seek for an app that can help you.

6. Scalability

Dynamics 365 comes with a monthly subscription, supplying you with the ability to scale up and down when your wants change, for example in relation to Christmas or vacations. Only pay for what you want, when you want it.

7. Agility

Dynamics 365 will rework the way you handle customer data and daily situations. You possibly can dissolve obstacles between crucial enterprise platforms and make your data begin working together. Core to this idea is the Microsoft Common Data Model that could be a shared business database. It’s the glue that connects all data and processes together, so you can say good bye to silos of information.

8. Enhance productivity

Dynamics 365 makes employees more productive, because they have access to both the insights they need to make the perfect choices and the instruments they should do their work. By combining ERP, CRM, Office, and additional apps into one, cloud-primarily based experience on a typical data mannequin, you’ve a people-centric platform that makes staff day by day work easier.

9. Clever

Dynamics 365 provides you access to Real-Time Insights with Constructed-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Studying are all natively embedded, so you might have access to predictive insights, prescriptive advice and actionable next steps.

10. Secure

Dynamics 365 is a cloud-based mostly answer that features robust safety and access controls for apps and data which might be built into the cloud providers, together with the physical datacentre, network connectivity, service hosting platform, and consumer and administrator access.

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