What is Dynamics 365?

Dynamics 365 is the only cloud-based mostly resolution that offers all that you just want for CRM and ERP, in one place. It was built by Microsoft for optimum flexibility and extensibility. It basically unifies these capabilities into applications that work seamlessly together across:


Beforehand known as Microsoft Dynamics AX, the operations module comprises all the financials and operations functionality of Dynamics AX.


This is the core functionality of Dynamics CRM; with all the lead management and sales process functionality you may ever want as a salesperson.


At launch, Microsoft announced a partnership with Adobe for the advertising portion of Dynamics 365; given their discontinuation of Microsoft Dynamics Marketing.

Customer Service:

The Customer Service module integrates CRM functionality, new functionality, present Parature functionality, and more Microsoft partnerships.

Project Service:

For project-primarily based companies, the Project Service module allows for the estimation and scheduling of projects in Dynamics 365. Great for professional companies organizations! This module was previously available as a Dynamics CRM extension.

Discipline Service:

For businesses with discipline agents or workers, this further module leverages the mobility of the Microsoft cloud and delivers extra options these organizations will find handy. This module was additionally beforehand available as a Dynamics CRM extension.

Why does a company want Dynamics 365?

10 advantages for your company:

1. Start with what you want and add apps as your needs change

Dynamics 365 is built to be simple. Use individual apps that work each on their own or together — so you possibly can create the answer that fits your needs. When your state of affairs modifications and new wants are needed, you find the applications that assist you to grow.

2. Understand your prospects in a totally new means

Dynamics 365 brings together any sort of buyer data so that you get the whole picture of the customers. You need to use pre-built KPIs to really understand the customer journey with real-time updates. You get the ability to personalize the customer expertise and to simply measure and track the health of buyer relationships.

3. Flexibility

Having a month-to-month operational price and a subscription model is much more flexible than having capital costs. It has the potential to be less expensive as you only buy what you need. Also, Dynamics 365 eliminates the need to handle your own data heart and servers, which can lead to significant savings.

4. Simplicity

Dynamics 365 is predicated on buy subscriptions by role. You only must subscribe people to the work they actually do and never buy a single giant license covering all roles.

5. Ease of Use

Dynamics 365 relies on Microsoft’s new app market, AppSource, the place you can easily search and find the apps that you just and your company need. This makes the answer easy to understand and use. When your needs change, you’ll be able to simply seek for an app that can assist you.

6. Scalability

Dynamics 365 comes with a month-to-month subscription, providing you with the ability to scale up and down when your needs change, for example in relation to Christmas or vacations. Only pay for what you want, while you want it.

7. Agility

Dynamics 365 will transform the way you handle customer data and each day situations. You possibly can dissolve limitations between crucial business platforms and make your data begin working together. Core to this concept is the Microsoft Widespread Data Model that may be a shared enterprise database. It is the glue that connects all data and processes collectively, so you can say good bye to silos of information.

8. Increase productivity

Dynamics 365 makes employees more productive, because they have access to each the insights they should make the perfect selections and the instruments they need to do their work. By combining ERP, CRM, Office, and additional apps into one, cloud-primarily based experience on a typical data mannequin, you will have a folks-centric platform that makes workers day by day work easier.

9. Intelligent

Dynamics 365 gives you access to Real-Time Insights with Built-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Learning are all natively embedded, so you’ve gotten access to predictive insights, prescriptive advice and actionable subsequent steps.

10. Secure

Dynamics 365 is a cloud-primarily based solution that options robust safety and access controls for apps and data which can be built into the cloud providers, together with the physical datacentre, network connectivity, service hosting platform, and consumer and administrator access.

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